Shipping and Delivering

How is my order shipped?

We guarantee that all products will be delivered safely to the requested destination. Most orders are packaged in damage resistant boxes and shipped with our primary carriers, UPS or FedEx. Years of packaging experience using sufficient and smart packing materials has allowed us to reduce possible breakage during transit.

Are you affected by weather or holiday related delays?

Unfortunately, anyone who ships by common carrier cannot control any weather or unexpected transportation issue that could cause delivery delay. On the scheduled ship date, you will receive a Shipment Confirmation email with the package tracking information. You can track the delivery status on the shipping carrier's website and expect the delivery on the exact date. However, occasional delays may occur due to weather, unexpected transportation and/or other uncontrollable incidents. 1^st Choice Awards is not responsible for any shipment delay caused during transit. Refund request of the shipping charge will be processed upon the approval from the shipping carrier.

What if my award arrives broken?

We take the utmost care in packaging and shipping your pieces, but accidents may still occur due to the fragile nature of our products. We must be able to file a claim with the carrier, so it is imperative that any damages are reported within 48 hours of receipt. A photograph of damaged products or boxes is required, and all packaging must be retained for inspection. If you receive damaged awards and report the damage within 48 hours of receipt, we will take care of all costs required to replace your awards free of charge.  

How do I report a lost shipment?

On the scheduled ship date, you will receive a Shipment Confirmation email with the package tracking information. You can track the delivery status on the shipping carrier's website to expect the delivery on the exact date. If you do not receive your package as scheduled, we must be notified within 48 hours of the estimated delivery date indicated on the carrier's tracking information. Once the shipment has been confirmed as lost in transit by the shipping carrier, we will ship the replacement at our sole expense within 2-3 business days using the same shipping method selected for the original order.

If the shipment tracking shows delivered at the correct address, 1^st Choice Awards is not responsible for any package stolen or lost after delivery.

Do you ship to international countries?

No, we only ship to U.S., PR, GU or Canada addresses.

How much does shipping cost?

The shipping price is calculated directly through our shipping carrier, based off the shipping method selected, the weight of the shipment, and the ship-to zip code.

Can I use my own shipping account for shipping charge?

No, we do not use any other shipping accounts to ship orders. We choose FedEx/UPS as our shipping partners for their secure and reliable shipping services. Due to the fragile nature of glass and crystal products, it is also more convenient for us to claim with our own shipping account, making it faster for us to ship replacements back to our customers at our own expense.

How long does it take for shipping?

US Shipping Table
Shipping Method	Shipping Time
Ground Delivery	3 - 5 Business Days
2 Day Delivery	2 Business Days by 4:30pm
Overnight Delivery	1 Business Day by 4:30pm
Overnight Morning Delivery	1 Business Day by 10:30am